During father’s day, I took my dad out for dinner and then to the movies. We watched The Karate Kid. The new one of course. The old one is with Mr. Miyagi, the new one is Jacky Chan playing Mr. Han. My father enjoyed it, I was ok with it….
I was having breakfast in one of my favorite Nyonya fried noodle restaurants when a young guy approached me with a polite gesture. I have never seen him before and so I just waited for him to make the first move. The normal reactions of most people would be waving…
Saw this at Italiannies restaurant at Sunway pyramid, a shopping mall. It’s always good to upsell a customer. We can recommend a good dessert or an extra drink. Since the customer is already there, why not just ask? One way to increase sales is to increase the transaction size of…
In my skills-based training, participants are always in groups role-playing and practicing the skills I taught. In one instance, I was training a group of 30+- advertising sales reps. On day 2 in one of the groups, a terrible thing happened… Sales manager: Ok, you do it. The sales rep…
In the issue of April 1-15 of Malaysian Business, I wrote about Sales KPIs, what they are and areas you can measure. KPIs are also known as KRA and performance standards. Do you want to measure volume, margins, or a certain market? Go to the nearest bookstore or magazine stand…
I bumped into a not too close friend a few days back at a restaurant. He gave me a call today and it went something like this. Me: Hi Gary, what’s up? Gary: Oh, just wanted to call up and see if you have time to meet up for a…
