I once had a problem with my D-Link router so I called up the technical support call-line. I told the technical support guy about my problem, he gave me some solutions and halfway through, he asked me a great question!
Mr. Ng, what’s your phone number just in case if we get cut off?
Honestly, I was impressed. Not too sure if that’s part of their customer service training or just common sense, but I think it’s important that we think of all the things that could possibly go wrong when and while we are serving our customers. That way we can really ‘wow’ them and treat customers the right way.
Lesson: Customer service’s highest form is Wow-ing customers when bad things happen. Go identify them and create opportunities to wow our customers.
Unconventionally,
HANZO NG
Sales Ninja Grandmaster
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// Sales & Customer Service Lessons I
// By Hanzo Ng, Sales Ninja Grandmaster
Hanzo Ng is Sales Ninja Grandmaster, lingo for Chief Trainer of Sales Ninja Training, Asia’s #1 Unconventional Sales Training. Sales Ninja Training specializes in helping small-medium, listed and global companies transform their salespeople into the ultimate sales professional known as Sales Ninja. For more information on our sales, motivation, and leadership training, visit our website.
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