Mamak Stall Or Hawker Stall Collection Model?

Ever eaten at a Mamak restaurant? How do they quote you the price? You take your chosen dishes, you walk towards your table and start eating. One of the staff will come and see what you are eating and then write you a bill. One of their technique is to fold the bill so you can’t see the amount. After you finish eating, you go to the counter and you make your payment. That’s the Mamak stall sales collection model. You take the product, you use it and then you pay.

There is another model. The Hawker stall model. You typically order your food at the stall, you walk towards your table to wait for the food. When the food arrive, you pay up. Then only you get to eat it.

Question is, which model do you prefer? Give the customer the product to use and then pay up or give the customer the product while they pay up? I would prefer they pay up when they get my product. That way i will have no collection problem. Maybe it’s time to rethink the way your collection model works?

One thought on “Mamak Stall Or Hawker Stall Collection Model?

  1. Hi Hanzo. Fair statement BUT you left out one fact. How important is collection vs sales.

    In a hawker stall concept model, cost of collection is low BUT more often than not people will only order one dish from one stall and that’s it. People won’t bother to stand up to make another order although they feel greedy because it’s too much work!

    In the mamak restaurant model, food comes when you yell “Mamak” and so does the drink. We often drink more than 1 drink in mamak stall and IF there’s a nasi lemak packet and boiled egg on our table, that too we sure to “sapu”.

    So my two cents point of view is that, I won’t mind sacrificing some cost in collection is my sales is sure to be doubled. Also to note, the hawker stall model benefits the operator of the outlet more than the hawker themselves, ie. the water guy.

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