I am a fan of home delivery food as it’s very convenient and it saves me so much time. There’s a famous burger chain that I frequently order home delivery from and sometimes what I get is not always a happy meal.
From my past experiences, in 1 out of 5 times, the meal I received came not as I ordered. For example, I once put a note that I did not want any cheese on my burger but when I checked my burger, it was there. Another time, I said I did not want ‘Toy A’ ( a toy that comes together with a kids meal) because my daughter already has it and I’d like another model but the delivery guy came without any toy at all thinking that I did not want the toy altogether.
These are small mistakes and although they are not major problems, they still cause unnecessary hassle to customers. In order to increase sales whether it’s for B2B or B2C businesses, salespeople need to be better than their competitors. Here are some simple ways to pull that off.
Salespeople need to pay more attention to details
When customers are giving information, listen. Most salespeople make the mistake of wanting to talk more and share the features of the product that they forget to hear what the customer actually wants.
Sometimes, salespeople forget to record key information after meetings and end up quoting the customer for something they don’t need. Always write important notes during the meeting (if possible) or if you can’t, immediately jot them down right after the meeting.
Salespeople need to listen and give solutions to customers
Most of the time salespeople assume to know what their customers want and sometimes give customers something they are not looking for. Salespeople need to be consultants instead of listening to customers and analyzing their needs. Customers know what they want but do not know what they need. That’s why consultants are experts in analyzing situations and providing the right solutions to the customer.
Everyone wants super good service
People want things fast and people want to be treated like kings. Last time, it was the seller’s world where buyers are waiting on them but today, buyers have so many choices to choose from. If your salespeople commit, they have to fulfill it. If customers are unhappy or have a complaint, are your salespeople able to handle it well?
These are just simple everyday techniques that your salespeople can use to get more sales. If you are looking for advanced tools or weapons that we have designed especially for salespeople, let’s have a chat.
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