{"id":1363,"date":"2009-06-16T03:42:40","date_gmt":"2009-06-15T19:42:40","guid":{"rendered":"http:\/\/salesninja.asia\/ninja-blog\/?p=1363"},"modified":"2009-06-16T03:42:40","modified_gmt":"2009-06-15T19:42:40","slug":"sales-customer-service-lessons-i","status":"publish","type":"post","link":"https:\/\/salesninja.asia\/sales-customer-service-lessons-i\/","title":{"rendered":"Sales & Customer Service Lessons I"},"content":{"rendered":"

I once had a problem with my D-Link router so I called up the technical support call-line. I told the technical support guy about my problem, he gave me some solutions and halfway through, he asked me a great question!<\/p>\n

Mr. Ng, what\u2019s your phone number just in case if we get cut off?<\/p>\n

Honestly, I was impressed. Not too sure if that\u2019s part of their customer service training or just common sense, but I think it\u2019s important that we think of all the things that could possibly go wrong when and while we are serving our customers. That way we can really \u2018wow\u2019 them and treat customers the right way.<\/p>\n

Lesson: Customer service\u2019s highest form is Wow-ing customers\u00a0when bad things happen. Go identify them and create opportunities to wow our customers.<\/p>\n

Unconventionally,
\nHANZO NG
\nSales Ninja Grandmaster<\/p>\n

Click here to subscribe to Sales Ninja Killer Newsletter<\/p>\n

\/\/ Sales & Customer Service Lessons I
\n\/\/ By Hanzo Ng, Sales Ninja Grandmaster<\/strong><\/p>\n

Hanzo Ng is Sales Ninja Grandmaster, lingo for Chief Trainer of Sales Ninja Training, Asia\u2019s #1 Unconventional Sales Training. Sales Ninja Training specializes in helping small-medium, listed and global companies transform their salespeople into the ultimate sales professional known as Sales Ninja. For more information on our sales, motivation, and leadership training, visit our website<\/a>.<\/p>\n

Click here to subscribe to Sales Ninja Killer Newsletter<\/a><\/p>\n

Come have a look at our EXCITING\u00a0Sales Ninja Facebook Page<\/a><\/p>\n

You can also check out \u00a0http:\/\/www.SalesNinja.com<\/p>\n","protected":false},"excerpt":{"rendered":"

I once had a problem with my D-Link router so […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,49,50,51,55],"tags":[],"class_list":["post-1363","post","type-post","status-publish","format-standard","hentry","category-business-motivation","category-power-packed-motivation-sales","category-sales-leadership","category-sales-motivation","category-sales-techniques"],"yoast_head":"\nSales & Customer Service Lessons I - Sales Ninja - Sales Training in Malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesninja.asia\/sales-customer-service-lessons-i\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sales & Customer Service Lessons I - 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