{"id":1092,"date":"2013-05-13T22:58:01","date_gmt":"2013-05-13T14:58:01","guid":{"rendered":"http:\/\/salesninja.asia\/ninja-blog\/?p=1092"},"modified":"2013-05-13T22:58:01","modified_gmt":"2013-05-13T14:58:01","slug":"baskin-robbins-staff-sold-me-something-i-did-not-want","status":"publish","type":"post","link":"https:\/\/salesninja.asia\/baskin-robbins-staff-sold-me-something-i-did-not-want\/","title":{"rendered":"Baskin Robbins Staff Sold Me Something I Did Not Want"},"content":{"rendered":"
I was in Ampang Point Shopping Mall and as I was on the way out to my car, I spotted Baskin Robbins. In my mind, the first thing that came in was to get my 2 favorite flavors. World Class Chocolate<\/strong>\u00a0and\u00a0Strawberry Cheesecake<\/strong>. They are to be the best Ice-cream flavors in Baskin Robbins.<\/p>\n So, I walked into the shop and asked the salesperson for the World Class Chocolate<\/p>\n I stood there disappointed and was ready to leave when suddenly\u2026<\/p>\n I was not interested because, in my mind, I only wanted these 2 flavors. But since the sample was FREE, I don\u2019t see any harm in trying<\/p>\n It was good!<\/strong><\/p>\n Then I asked her, so what other flavor is good? She told me to try chocolate flavored one ( I can\u2019t remember the name of that flavor, but it has chocolate bits in it)<\/p>\n It was not too bad either!<\/strong><\/p>\n Then I saw another chocolate-flavored ice- cream and I said I wanted to sample it. She immediately gave me the sample and I realized that\u2026 it was not as good as the other 2 flavors that she recommended.<\/p>\n So, I said I wanted the 2 favors that she recommended and I paid for them.<\/p>\n <\/p>\n First, these were the objections that they received from me<\/p>\n -They did not have stock for the 2 flavors that I want The second was the way she handled the situation<\/p>\n -She\u00a0talked to me nicely\u00a0and was friendly Because she persisted and knew her products well, she managed to sell me something that I was not looking for initially. As a salesperson, this is important as you need to know how to build rapport, handle objections, provide solutions, and know-how to close a sale<\/strong>.<\/p>\n These are key items that will be covered in\u00a0Sales Ninja MASTER Training<\/strong>.\u00a0That is why Sales Ninja MASTER Training is high in demand and many companies have engaged with Sales Ninja for this training and\u00a0given us testimonials<\/strong> of how this training has turned over their sales.<\/p>\n\u201d Sorry sir, we are out of World Class Chocolate\u201d<\/em><\/h5>\n
\u201cWhat about Strawberry Cheesecake?\u201d<\/em><\/h5>\n
\u201cSorry sir, we are out of stock for that flavor too\u201d<\/em><\/h5>\n
\u201cSir, you should sample the Caramel Praline. It\u2019s really good!\u201d<\/em><\/h5>\n
How did The\u00a0Baskin Robbins Staff Sell Me Something I Did Not Want?<\/h3>\n
\n-I was not interested in other flavors<\/p>\n
\n-She acknowledged that the flavors I wanted is in high demand and they have limited stock for them
\n-She\u00a0prevented me from walking out\u00a0and offered me 2 other flavors
\n-She knew her products well and offered me the right flavors
\n-She did not object when I wanted to try another flavor
\n-She was friendly and willing to help<\/p>\n