There was once where I went to my company secretary’s office to collect some documents and this happened. I called her to let her know I’m around the area but since she wasn’t around she replied “let me get my (girl) to come down and give you the documents.” I think we should refer to people by name. How hard it is to say I’ll get Jenny, my admin assistant, to pass you the documents? Doesn’t that sound nicer?

Hanzo Ng
Sales Ninja Grandmaster