Archive For: Sales Customer Service

Best Customer Service Training Malaysia

Best Customer Service Training Malaysia

Looking for the best customer service training in Malaysia? There are so many horrible experiences where customers get even more angry after dealing with a customer service representative. Every company wants to avoid this as it affects their branding.

One …

 
How Excellent Customer Service Won Him More Sales

How Excellent Customer Service Won Him More Sales

I was browsing through my phone’s pictures and I saw this picture I took awhile back.

It was probably months back and it was lunch time. We went to this Sarawak noodle shop in Subang SS15 and it was only …

 

Spicy Korean Barbecue Dish!

When you enter a Korean Restaurant, you are immediately greeted with the amazing sounds of sizzling barbeque and the smell of tasty marinated meat on the hot plate! It’s an amazing experience.

It was a weekend and our Sales Ninja

 

How To Increase Sales for Retail Companies

Majority of retailers are order-takers. Most of them sit inside their retail outlet and wait for customers to make their purchases. They seldom engage in a conversation with the customer nor do they actively pursue a sales process to obtain …

 

French Retail Brand That Remains Unknown!

Been to Pavilion lately? Did you see a store called Celio? Do you know anything about this brand?

I got to know about Celio when i was in Bangkok shopping. I’ve asked a few friends that are not followers of …

 
Four Points Sheraton’s Personalized Greetings!

Four Points Sheraton’s Personalized Greetings!

This is what I see when I walk into my room at Four Points Sheraton:

Initially I thought to myself, “hey this is nice”. But when I look closer I see some typo error. So I called guest services and …

 
Make Up When You Screw Up!

Make Up When You Screw Up!

I checked into Grand Mercure Singapore. Was served with a great smile. After getting my keys I went up to my room. When I opened my door, i’m in total SHOCK…

There were 3 bags on top of the bed. …

 

Lesson For Money Solicitators!

I was having breakfast in one of my favourite Nyonya fried noodle restaurants when a young guy approached me with a polite gesture. I have never seen him before and so I just waited for him to make the first …

 

Beyond The Standard Customer Service Story!

Was with a client and he shared with me one of the things he does to reward his staffs for the behavior he wants. He provides any staff the “Beyond The Standard Awards” when ever someone goes the extra mile, …